Ludiom Privacy Policy
Last Updated: June 13th, 2026
1. Introduction
This Privacy Policy explains how Ludiom collects, uses, stores, and protects information associated with the platform.
2. Information We Collect
We may collect:
Account Information
- email addresses
- account identifiers
- authentication records
Organization Information
- organization names
- organization settings
- branding assets
- support contact information
- billing contact information
Content Information
- video metadata
- categories
- viewer access records
- access code activity
- entitlement information
Transaction Information
Where commerce features are enabled, transaction-related information may be collected and processed.
Payment card information is generally processed by payment providers and is not stored directly by Ludiom.
Technical Information
- IP addresses
- device information
- browser information
- access logs
- security logs
3. How We Use Information
Information may be used to:
- provide platform functionality
- authenticate users
- manage organizations
- control content access
- process purchases
- provide support
- improve platform reliability
- protect platform security
4. Email Communications
Ludiom may send emails related to:
- authentication
- account access
- organization administration
- service notifications
- platform updates
Users may not opt out of essential service-related communications.
5. Third-Party Providers
Ludiom may rely on third-party providers including:
- Resend
- Cloudflare
- Vercel
- Neon
- Vimeo
- YouTube
- Stripe
- other infrastructure providers
Information may be processed by these providers as necessary to operate the platform.
6. Data Retention
Information may be retained as long as necessary to:
- operate the platform
- comply with legal obligations
- resolve disputes
- enforce agreements
- maintain security and audit records
7. Security
Ludiom uses reasonable administrative, technical, and organizational measures designed to protect information.
No method of storage or transmission is completely secure, and absolute security cannot be guaranteed.
8. Children's Information
Organizations are responsible for obtaining any required permissions, notices, or consents when content involves minors.
Ludiom does not knowingly collect personal information directly from children except as necessary to provide services through participating organizations.
9. Your Rights
Depending on applicable law, users may have rights regarding:
- access to personal information
- correction of information
- deletion requests
- restriction of processing
- data portability
Requests may be submitted through available support channels.
10. Changes to This Policy
Ludiom may update this Privacy Policy from time to time.
Material changes may require renewed acceptance before continued use of certain services.
11. Contact
Questions regarding this Privacy Policy may be directed to the support contact published by Ludiom.